Online Payment – Frequently Asked Questions (FAQs)​

Q: Is registering for online payment mandatory for VSB students and will cheque or cash still be accepted?

A: Participation in online payment is optional. Parents and guardians will still be able to pay by cheque or cash for school activities. Cheque is the preferred option in this case because it helps to minimize the amount of cash in schools, and increases the safety of students who no longer need to carry large sums for payment.

Q: Which credit card options are available?

A: The credit card options available are Visa and MasterCard.

Q: Which company does VSB use to process online payments?

A: VSB uses School Cash Online, a product of the KEV Group. KEV, the industry leader in school financial management, is a Canadian company.

Q: Are my family’s purchases secure and how is our privacy protected?

A: School Cash Online adheres to the Personal Information Protection and Electronic Documents Act (Canada) (PIPEDA), Canada's anti-spam legislation (CASL) and is compliant with the latest industry standards for payment card security (PCI). Any Canadian data collected is held on Canadian servers. For more information, please visit: www.schoolcashonline.com/Home/Privacypolicy

Q: How long does it take money to be deducted from my bank account?

A: Most payments are deducted within three to five business days, depending on the individual banking institution.

Q: Will I get a receipt for purchases?

A: The individual who paid for the item will receive confirmation of the purchase on screen once payment has been successfully processed. They are able to print a copy of the electronic receipt by clicking the “Print” icon. This information is also recorded in the “Payment History” tab. A receipt will also be emailed to the email address associated with the system account.

Q: What should I do if I need a refund?

A: Please contact your school office if you would like to request refunds for any items purchased.

Q: Can parents and guardians have separate accounts?

A: Yes. School Cash Online was designed for parents to have individual accounts. Students can be added to up to five different accounts.

Q: Do I need to re-register a student who moves to a different school?

A: If the student is moving to another school within the district, and School Cash Online is available for that school, then the items for the student will automatically be updated to reflect the new school.

Q: What should I do if I cannot locate my student in the system?

A: Contact your school to confirm your student’s details (usual first name, last name and birthday) to ensure they match exactly what was entered in your school’s records.

Q: What should I do if I cannot locate my school in the system?

A: VSB is implementing the application in several waves. Not all schools may be starting online payment at the same time. Consult the VSB website for a list of schools currently accepting online payment.

Q: What should I do if I cannot see items I am expecting?

A: Each school creates their own items for purchase and assigns them to its students. Once assigned, they will appear in the Student Items tab on School Cash Online. Please contact your child's school if you do not see the item you are looking for.

Q: What should I do if I forget my login or password?

A: Click on "Sign In" at the top right of the page and then click on “Forgot your password?” link to reset your password. A temporary password will be sent to the email address registered with your account.

Q: Why does School Cash Online need my email address?

A: Your email is needed for your username to log into the system, to email you receipts for payments or donations made, and to enable you to receive email notifications of school events and activities.

Q: How often will I receive email notifications?

A: Email notifications are sent weekdays when new items have been posted and assigned to your child. If there are no new items, you will not be sent an email notification. A reminder notification may be sent for items that have not been paid.

Q: What emails will I get from School Cash Online?

A: You will only receive emails for new items available for purchase, your receipts, and any payment reminders.

For additional information, please contact the School Cash Online parent help desk at 1-866-961-1803 or parenthelp@schoolcashonline.com