Skip to main content
CiTest260714251 False

Mobile Phone - Configuring MFA

Before you start

  • Follow each step carefully.
  • Watch for stop signs and switch between your phone screen tabs as directed.
  • Skipping steps can cause setup problems.

Step-by-Step Instructions to Set Up MFA on the Microsoft Authenticator App from Your Mobile Phone

Step 1

Sign in as usual with your VSB email and password.

You will be brought to a screen that states “Improve your sign-ins". Click Next.

1.35f96591321.png

Step 2

The next screen tells you to install the Microsoft Authenticator app from the Apple App Store or the Google Play Store, depending on your mobile device type.

stop.png


Proceed with caution and DO NOT select ‘Next’ until you have downloaded the Microsoft Authenticator App as doing so will cause errors in the setup process.



2b.f0b04591323.png


Step 3

Install the Microsoft Authenticator app from the Apple App Store or the Google Play Store, depending on your mobile device type.


3.c7f2bc91325.png


Step 4

If prompted, select Allow notifications.



Step 7 Image

Step 5

Click through the following screens on your Microsoft Authenticator App. 

  • Select "Accept” 


Step 8a Image
  • Select ‘Continue’. You do not have to check the box. 
Step 8b Image

stop.png

Stop and Go to Step 6.

Step 6

After installing the Microsoft Authenticator App on your phone and completing Steps 3–5, return to this screen and tap Next.

6.f1208591328.png

Step 7

To pair the Microsoft Authenticator App with your account, tap the link that says, "Pair your account to the app by clicking this link."

DO NOT Click Next at this step.

7.32abb891329.jpg

Step 8

It will open up the Microsoft Authenticator App and pair up your account. You will see a message saying, "Account Added Successfully".

Click Next.

8.d33ecd91330.jpg

Step 9

Microsoft will ask you to try out the authentication process. Make note of the numerical code you see on the screen. 

Tap Approve Sign-In? to open the Microsoft Authenticator App. 9a.96f31191383.jpg


The Microsoft Authenticator App will be launched. Enter the numerical code displayed in your web browser and tap Yes.

9b.24795291402.jpg

Step 10

Success! You will see a message saying ‘Authenticator Added’ on your computer. Click ‘Done’.Step 15 to Step 13 Image

Step 11

On your mobile device, in the Microsoft Authenticator App confirm that your work account is set up.

Step 14ab Image

NOTE: On your first day using the new system, you'll see quite a few pop-ups as everything syncs up. Once that's done, you'll only get pop-ups now and then to authenticate. 

Need help?

For any questions related to multi-factor authentication, please call the VSB Service Desk at +1-604-713-4444 or email at servicedesk@vsb.bc.ca.

Back to top